The perfect hotel for a Christmas trip to Cologne. The location was ideal, rooms very quiet and comfortable, breakfast delicious! But it’s the staff that truly make this place 10/10 - so friendly, welcoming and helpful; they really go above and beyond! Thank you Andy, Kai, Emine, Francisco & all at Stern am Rathaus for a wonderful stay!

We were travelling with 3 kids on a business trip. The room was brilliant value as often you need to book 2 hotel rooms to accommodate 3 kids- but this room fitted us all. The room was in the most brilliant location and although a bit of an aging building (which we like) the beds were super comfy and fresh and clean. By far the best was the breakfast! My goodness! Best breakfasts EVER. We travel a lot and have stayed in 100s of hotels and this brekkie was quality, delicious, unique, well thought out- a great start to every day Andy and team were exceptional in every way.

Nothing- shame there is no lift for lugggage but that is no ones fault- good excercise going up the stairs ;)

Everhthing was fantastic, from the location being the perfect base in the centre of the hotel but quiet at the same time, to the staff who were so friendly and helpful. Breakfast had a great choice and was always fresh and kept topped up. Our room was great, well appointed, spacious, good temperature and you could see the cathedral out of some of them too. Couldn’t fault a thing and would highly recommend. The homemade cookies at reception were a lovely touch too 😀

The location was ideal, right in the center of historical Cologne, quite close to the Cathedral and the Ludwig Museum, which was marvelous. The breakfast at the hotel was scrumptious and impecable. The staff was helpful; courteous and extremely friendly We really felt right at home there and found the stay to be very congenial and relaxing.

There was no elevator in the hotel. Nevertheless. the staff is there to help with the luggage.

The staff were incredibly welcoming and friendly. They were so helpful and with the brightest, most genuine smile on their faces. Thank you to Andy and his team! The breakfast was delicious with some local fare, and the bed was super comfortable.

It would have been nice if there was an elevator (but the stairs were totally fine), and maybe I don't know how to use it, but I find the showers with the half doors don't do a good job at keeping the water inside the shower.

The location of the hotel was great. It was right in the middle of the city. It took 10mins to walk to the shopping centre, 24mins to walk to the street with more restaurants. We literally walked everywhere and even walked to the chocolate museum which was less than an hour’s walk. The staff at the hotel were great, always welcoming, very knowledgeable and had a smile on their faces at all times. The breakfast options were great. The eggs are cooked to your liking and I loved the freshly baked croissants.

The only slight thing I would add is for the tiny round hole in the bathroom sink to be cleaned. The sink itself was clean, just that tiny hole as your eyes immediately go to it whilst on the toilet.

We had a wonderful stay at this hotel. Perfect location, only 7 minute walk to the main train station (which is right next to the cathedral), very close to the waterfront, a square with many restaurants and main shopping street. Breakfast was excellent, eggs to order, breads/croissant, juices, espresso machine, cheese and meats and a specialty dish each day. Staff was really welcoming and nice. Room was comfy and had everything we needed. Would defiantly stay again!

Nothing, no complaints!

Rarely have I been so impressed by a hotel’s service, cleanliness and comfort. The staff was extremely helpful, starting by providing directions and recommendations for where to go based on the time I had available. When I mistakenly thought the sink had a defect and reported it, the staff came up immediately to try and rectify it. He explained to me how the drainage worked. The breakfast spread was also superb, with a daily homemade dish. For the morning I was there, it was an excellent French toast. The home was compact, clean and comfortable. The lighting and shower systems were also intuitive to use. There was also a nice minibar, though I didn’t use it. All in all, I felt that Stern am Rathaus was the highlight of my stay in Cologne!

None!

WE LOVED EVERYTHING! The location was superb - very central, 5 minutes walk from the Cathedral and the main railway station and just 2 minutes from two of the Christmas Markets. The buffet breakfast was excellent, with everything you could think of available and beautifully presented. Eggs and bacon are cooked to order and I had a delicious omelette. The room was very well appointed - so clean and new and included everything we could possibly need including a fridge, a safe, a hairdryer and even a tea/coffee making tray. The staff were outstanding, the best hotel staff we have ever encountered - so helpful and nothing is too much trouble. On arrival, once we had unpacked, Andy gave us a map and talked us through the places of interest including the different Christmas Markets. Obviously he tailored the discussion to our particular interests. We chose this hotel because of the excellent reviews and we weren't disappointed.

There was NOTHING we didn't like. However, be aware there is no lift which might not suit some people.

Great location just a few blocks from the markets. The staff was helpful in providing directions and ensuring we were comfortable. The room was well laid out, if not large. And plenty of storage. The bathroom had a huge tub and shower. And a warm towel rack. Everything was spotless. Great breakfast included. Nice view from the room as well.

No elevator and we were on the 7th, but we received help with the luggage, which was lovely. It was a bit warm in the room, but we were able to crack windows and that was fine. There was no coffee available in the room, but tea. No parking on site, but they do provide a discount at a local garage. Overall, very minor things. Really great stay!