The hotel was excellent in terms of both location and staff. Its location was very convenient, being close to the city center and only a 2-minute walk from a tram station, making it easy and quick to reach the center by tram. The staff were very friendly, kind, and helpful. We booked our room through Booking.com, but half an hour before arriving, we noticed via the Booking app that the booking staff had mistakenly changed our reservation from 2 days to 1 month. Booking's customer service was unresponsive at the time, neither replying to messages nor answering calls. Thankfully, the hotel staff resolved the issue for us. The breakfast at the hotel was excellent in terms of taste, quality, and variety. There’s also a McDonald's right across from the hotel for an additional dining option. The room sizes were large, spacious, clean, and furnished with comfortable furniture. The cleanliness extended to the entire hotel, which was beautifully designed and well-maintained.

The only downside was that the room was not properly heated during this season. The room was cold at night, and the heater provided made a loud noise while running, yet it failed to adequately warm the space. Overall, it’s a great, stylish, and large hotel with only minor issues regarding room heating.

All the basics were covered. The location is a short walk to the tram and the S-Bahn (though not exactly central or "in" either the old or new city). We used the sauna every day and basically had it to ourselves, which was great.

We had a situation where we were concerned when we came back and found our hotel room open. We went down to the front desk to ask someone to accompany us to check the room because we were two women travelling together and were scared, but for some reason the person at the desk started arguing with us and took a while before accepting to help us, which I thought was strange. Nothing was missing in the room and nothing came out of that, but I was surprised that this person was at first unwilling to help. Outside of this I do have to say that the staff were very friendly and helpful.

Very helpful staff, comfortable beds and linen, quite spacy room, good location (walking distance: main monuments 40 min., train station Neustadt 15 min., tram stop 5 min), breakfasts, kettle (you can ask for it at the reception) and small fridge in the room, free parking places along streets nearby. I traveled with family so connected rooms were very good solution.

Air circulation in the room: when you open window you can hear very noisy street, when you close it - you breathe stuffy air. No fresh and tasty gluten-free bread for breakfast.

The hotel is in a great location, making it easy to get around. The breakfast is really good, offering a wide variety of options, including meat-based dishes. The shower gel and hand creams provided in the bathroom are really nice.

For room service, there are not many options, and the online system does not work properly. Additionally, the laundry services are expensive.

The hotel is situated a 20-minute walk from the centre. It was clean, and the hotel bar was open till late. The rooms are relatively big, were clean and the beds were comfy. The hotel staff was friendly. Breakfast was tasty and provided a lot of choice. There is a grocery self-service shelf at the reception, providing a lot of choice. A great idea substituting a minibar (which is usu. expensive).

The hotel does not have a parking space for larger vehicles (such as minibuses) - we had to use a public parking space.

The hotel is located in a quiet area, very close to Lidl that works till 21:00 and to Neustadt-Dresden train station. The city centre is reachable with a tram or S-Bahn. The room looked clean, it had a fridge and a very soft and comfortable bed. The staff at the reception desk were helpful and friendly with us.

The hotel is pretty far away from the centre, but it wasn't a problem for us

The room size was fantastic, staff were great and overall hotel felt clean and spacious.

Really not much, location isn't great if you want to be centre Dresden, bit if a walk, although there is a tram stop right there. However, we went to a concert that was across the road so for that and having a McDonald's across the road it couldn't have been better

Our room’s refrigerator was not functioning properly when we arrived. We informed the hotel staff, and they promptly replaced it the next day. Showing how great their service is.

It would be nice to have a kettle in all rooms.

Location (close to tramp station and airport is 10min drive), value for money, amazing staff, great breakfast, good facilities

Nothing as such It wasn't a problem for us, but not very close to central points like Theaterplatz, you would need time to commute on public transportation.

The hotel was very clean. The reception had little treats like cookies and water for the guests, which was a nice touch. The bus stop was about a 3 minute walk and it could take you to the haupbahnof easily. Tthere was a McDonalds right in front for a quick snack.

It would have been nice if there was a water bottle in the room and/or some tea/coffee for the morning.