Very kind staff, nice common spaces in- and outside (huge sofas, colors, decoration, Big Mama private beach ^^), very convenient location (tram, U-bahn, restaurants, but also quiet environment), comfortable beds, big rooms. Thank you Big Mama for the pleasant stay !

I awarded an 8 instead of a 9 for one important thing : there is no curtains on the windows, or very thin and translucent ones. In summer, sun rises around 4:30 am in Berlin. So it would change everything for our sleeping comfort if Big Mama decided to hang blackout curtains ! ^^

Good location close to metro station. Amazing breakfasts.

The check-in was not possible to finish online and it took ages in the hostel. The lady at reception asked for our iIDs at least four times and still messed up the adress of residency of the main guest. We did not know in advance that we will not be given keys from our hostel room. We had lockers but it was impossible to lock the room at night and anyone from the neighbouring room could enter (and entered). There was just one toilet and one shower under one lock to be shared among eight people. So it was constantly occupied.

Staff was wonderful, pleasant, friendly and very helpful. Location is great and easy walking distance to every place we needed and wanted to go. Room itself was spacious, super comfortable and warm. Views from there were almost homey, kinda reminded me of childhood flat. Area was also peaceful, so we slept amazingly during the stay. All in all, everything was very pleasant.

Very small and personal thing, but I don't like fabric shower curtains.

Super! 24h reception desk and bar, free tea. Women's room for 4 people is bigger than I was expected. The room has all of necessary: safe, sink into room, comfortable bed. Bathroom with shower - one of 8 people + additional shower on the floor. Caring personal.

Location might be better. If you don't have a car or bike, be ready take 2 trains. In me opinion the area is not so safe.

The hotel is located in a quiet place. The room was big, clean, and always warm, and the bed was comfortable. What I also liked was that there was a room on the first floor where you could work on a laptop, eat, and even prepare a meal using the microwave, as well as store food in the fridge. The staff was extremely nice, and finally, the breakfast was amazing.

Breakfast! Could it look expensive, but its buffet, and very good! Specially the quark (loved it!) and eggs and bacon! The beds were also very comfy

Actually nothing., It was all great. Its my must in Berlin to go to this hostal. I really love it... Maybe the bathrooms could be a bit cleaner, but you share the bathroom, it is expected that not all of them are as cclean as you are.

The rooms were large and comfortable and the staff were super friendly. Location was also great as could get to most sites easily.

Only problem was the toilet was too close to the radiator so fear of burning kids so turned it completely down

It was our 3rd time in Big Mama and we absolutely love everything about the property. It's really nice and cosy , the rooms are spacious and beds are very comfortable. The staff are very helpful and always there to help and always smiling. We regularly visit Berlin and it really feels like coming to our home.

The people working in customer service was really nice and room was relatively large. We had the opportunity to rent bikes and go to the center(relatively cheap). Really cheap coffee and drinks from the bar. Next to the hotel, there was a small bakery for getting a cheap snacks.

Noise isolation was not that good, and its location is far away from the center. Unfortunately all the rental bikes were one size (for short people is not really helpful..).

The hostel is located in a very quiet neighbourhood so I could sleep with the window open, the room and the bathroom were clean. The bedding was of very good quality and the bed itself was very comfortable to get a good night sleep. I really liked the breakfast as well, plenty of choice + unlimited filter coffee. There was also an option of gluten free bread upon request - which was amazing, as I didn't expect that! You just need to ask the receptionist, and the kitchen staff will bake it for you within 10 min or so. Overall, a very good vibe.