Location, Location, Location!!! Great stay and good value voor money (we stayed on executive floor). The breakfast (choices & quality) was an amazing way to start our day before travels. Nice pillows

We didn't get the landmark view (which I requested). Minor renovation (especially in the bathroom) would make it even better... Not really a show stopper for us...but if I can suggest something it would be that

Excellent location as hotel opens on Nanjing road pedestrian street. You can walk to the bund and enjoy spectacular views of city or cruise Huangpu river. Ideal for families with kids who like to go on short trips from hotel and enjoy vibrant city life that Shanghai offers. We stayed here for New Years so we also enjoyed crowds that gathered for NYE without being too far from our hotel. Staff is friendly and so helpful we had some issue with our bags and hotel send their staff with tools we needed to fix our bag, rooms are comfortable, breakfast choices are exceptional (although can be improved further by adding some kosher and halal food choices). This hotel is in heart of Shanghai and I recommend this place to all foreign travellers visiting this beautiful city.

Breakfast can be improved by adding some kosher/halal food choices, need connected rooms with doors for families travelling with kids, also consider reserving rooms next to each other when family books 2 rooms.

The hotel’s location is excellent—right on Nanjing Road Walking Street, close to the Metro, Lawson, and Miniso. I especially appreciate the four exits, which make it super convenient to go wherever I need. All the staff are very nice and can communicate in English at an understandable level. If I visit Shanghai again, I will definitely stay here!

The sliding door separating the bedroom and bathroom in my room was broken, so it couldn’t be fully closed. This meant my friend and I had to coordinate not to walk near the door while someone was showering. This is the one thing I would like the hotel to improve, as having damaged items in the room prevents guests from fully receiving the value of what they paid for.

Room is spacious and comfy. Location is perfect right on the middle of everything. *pay attention on the address when you put in maps doesn’t take you to the right place, it’s super close to Apple and Miniso.

The air conditioning in my room wasn’t working properly (super hot) I requested a fan they sent someone to have a look at the aircon and said it was fixed. Room was still super hot when I decided to call reception and ask for a fan they said ok and never showed up. After over an hour I went to the reception on my pyjamas at 3am because the room was super hot and I couldn’t sleep when finally I got a fan.

Excellent location. Hotel is located at East Nanjing Road. Plenty of shops of restaurants, just 3 mins walk to the nearest line 2 metro East Nanjing Road station. Line 2 is directly connected all the way from Pudong Airport, reach city in 1 hour, very convenient, 15 minutes walk to the Bund. 10 minutes to People Square. We booked the Executive Room, with direct access to the 30th floor lounge, able to enjoy the complementary daily afternoon tea and snack , and the evening light dinner with cocktail. Simple but good enough. The staff service is good at lounge.

The temperature control in room.

Very central location at Pedestrian Street & near to many food amenities & shopping malls. Just 5 to 10 mins walk to the Shanghai bund, People’s Square & Metro stations. Very lively & vibrant area with lots of people.

The room looks old & lacks proper furnishing. Though breakfast variety are a lot but the food is not so palatable. When food runs out, staff took a longer time to top up the trays, eg fruits. One of the nights, we realized that the shampoo & shower gel was not replaced during housekeeping. Called them about 9+ in the night & they took more than 30mins to deliver the items.

Very nice and comfortable room. I was on the 27th floor so the view was incredible. Very well located as it is on the Nanjing Road and it is at a walking distance from People's Square and the Bund.

Not really something that I disliked but every morning, someone knocked at my door to ask me if I had any laundry. I think that it is not necessary as we can put the laundry in the bag already given in the room (and I think there is a paper to fill out). Also, I ordered food to be served in my room but I had to immediately pay for it when it was served. Not very a complaint but I'm used to pay any service provided by the hotel at the end of the stay.

The hotel is situated right in the centre of Shanghai on a Main Street of shopping. You go out of the hotel and you can already go shopping. I would say that’s one of the best things about the hotel. It’s only a short walk to the harbour. The breakfast is excellent offering a huge variety of different food, pastries, different breads, hot food, cereals and others. We were offered a complimentary afternoon tea which we really appreciated. I recommend taking up that offer as you get to experience a special view from 30th floor which shows the different skyscrapers of Shanghai. The gym is good but on top of that they have pilates and yoga classes which you can book.

At night it would smell of cigarettes which meant others were smoking in the hotel and the ventilation meant it would come inside our room. Despite calling the reception, there were no answers. You could hear the noise of other rooms, so not so soundproof.

Hotel is in an excellent location. You can take line 2 Metro to Nanjing Road (E) station, go to exit 4, turn right and walk less than 3 mins, it's just next to the 4-storey Miniso. The Nanjing Road Pedestrian Street is just right in front of the hotel and People's Square and The Bund are within walking distance. Staff at the front desk can speak English so no issue at all communication with them. Front desk staff were also very friendly, polite and helpful. The buffet breakfast was great, with a lot of variety and they even provided takeaway cups for you to take out the coffee! Our room size was great, bath room was clean and bed was very comfortable. Overall, very satisfied with our stay and will definitely come back if we visit Shanghai again.

Nothing

-Location is the main reason to stay at this hotel. It's very convenient. With a pedestrian exit right into Nanjing road. -Considering other western hotels in the area, it's reasonably priced. Solid option.

-Staff was hit or miss. Some were super friendly and helpful. Helped me navigate the map to a subway station i needed to go (Concierge). Some were just rude and simply not polite (Check-in staff) -Rooms are small (A sign of it's original date)! Hard to open 2 luggages or share the room with another person. Bathroom is also quite small. -Rooms are also quite dated. Need to be renovated.