The location is great, on the south side of old town. One can enter the old town directly from the north gate (whereas the main hotel lobby is towards the south). We love the swimming pool (25 m). Room was large. Staff were most helpful: Tina at the front desk, and Simon as well. Travel desk also gave us suggestions for Jade Dragon tours on our own (via taxi and Didi).

Our first night was a bit cold: thermostat was set to 26 C, and not warm enough. Next day the staff told us we have to set it to 32 C. They were so nice and immediately gave us extra heater, and extra blanket but in the end we don't need these, after setting thermostat to 32 C.

The location - our room was just a minute into ancient city and into ZhongYi market. The room - good and spacious and a sliding door to separate living area and bedroom. The compound - very tranquil and fantastic landscaping. The architecture - beautiful. The staff - very friendly and helpful from housekeeping to buggy staff to front desk.

Nothing - oh maybe the scent of the hand soap, shower gel etc. Apparently is a luxurious brand but we just find the scent too strong for our liking - but this is very personal. i think most would think highly of it.

The location of the hotel is good, close to Ancient Town and cars can stop outside of the hotel (some hotels inside the Ancient Town are not accessible by cars). The view from the room's balcony is amazing, we sat on the bed and could see the night view of the ancient town. Hotel restaurant has a very good view of the ancient town as well. It's amazing to have dinner and breakfast appreciating the view. A lot of choices for breakfast. Staff of the hotel are good mannered and provide nice service.

Nothing

This hotel is absolutely splendid. It occupies an area as large as a neighbourhood. It's right within Lijiang Ancient Town, possibly the most beautiful old town in China. There's a main building with the lobby, the restaurants, the cafe and the spa but the rooms are scattered around the property is small pavilions. I got a free upgrade to a Premium Room which was the most beautifully decorated hotel room I've ever had. The room was spacious, very quiet and had everything I needed. I felt that the bed was the most comfortable I've ever slept in. There was a bathtub and a shower in the room. A room of this quality would cost around 1800 € in Europe. The choice at breakfast was huge. Overall this is a luxury hotel, well above the average of the worldwide five-star standards, yet you would need to pay considerably more for this quality almost anywhere in the world.

Although the front desk staff spoke good English, most other staff didn't and tried to avoid communication with the English speaking guests.

location is at the edge of the ancient city[one of the corner] [which is pretty big]. Easily accessible by walking. Just a few minutes walk from the Main Hotel entrance towards the ancient city , there is a restaurant which serves pretty good food. Bed is comfortable and you can request for pillows with aromatic smell infused. Oooh...not to forget the spa bath tub which is relaxing to soak in. Good place and definitely a yes.

No that i can recall except maybe the breakfast should have a change every alternate day. I have been staying for 3 nights and have been feasting on the same kind of foods daily.

The traditional building , landscape , gym , location . Complimentary soft drinks and birthday cake was a plus . The daily activities too was great on rainy days .

The receptionist was not as helpful or informative . They did not inform us about the photography promotionn. It was in the day we were about to leave that we found out about it through other guests . They also didn’t seem very friendly or forthcoming in being helpful .

Location was perfect for visiting the ancient town. Breakfast was good. The layout of the hotel was interesting and liked that there were several entrances into the old town. Staff were attentive especially Kokole (? spelling) who cleaned the three rooms we occupied. On the last night, she even left the door to the safe opened as a reminder that I had items in the safe. Very thoughtful. The hotel compound was beautiful and well maintained. Shame there were no balconies to sit and view the gardens from the upstairs rooms.

The shower ran cooler in the middle of showering and the toilet smelled a little of drains.

The hotel is gorgeous, with a 'to-die-for' view of the Jade Dragon Snow mountain. Very picturesque, and beautiful and well appointed rooms and grounds, and conveniently located, right next to the Lijiang Ancient Town. A special shout out to John from the concierge, who was fantastic and so very helpful with recommendations on side trips.

Beautiful elegant property that is very oriental, reflects ancient china architecture. Staff at front desk is friendly, and the staff at the asian restaurant is very friendly- i have to mention Winnie, the restaurant staff who served us who is extremely pleasant, friendly and courteous! She made us feel very comfortable and welcomed, and was very observant that my partner and i preferred vegetables to meat/seafood when we had our tomyum buffet(which is excellent, comparable to Singapore’s standard), and served extra basket of vegetables. She gave us a free pizza on her own accord because it took them 15 mins to serve us buffet although honestly it wasn’t long?!? Their porters, front desk staff were so helpful!! One of them (i cant remember his name) took the extra effort to help us book e- tickets to yu long xue shan, when we didn’t know we had to do so in advance via baidu app. Will definitely be back again, if i come back to Lijiang.

Nothing!

The location is excellent, with a small entrance directly to the Old Town and easy access from the main street which convenient for guests travelling with luggages. The hotel blends modern comfort with traditional architecure beautifully. The breakfast offered a great variety.

Nothing.