The hotel js centrally located in the TeeMall shopping area, lots of restaurant inside the mall. Room size is big and newly renovated. Breakfast buffet have wide spread selection, it also have a chinese restaurant that serve delicious food and at the lobby another restaurant that provide snacks. Metro train is just beside the hotel. Housekeeping staff ms LuSan assigned to the 23rd floor during our stay is very helpful and accommodating.

The hotel would ask for a deposit upon check in and be aware of taxi charging extra.

Great hotel in a great location, right in the heart of Tian He district and a huge shopping mall. The room is spacious, bright on level 26, facing sports stadium, with a pleasant view. The room is clean and the bathroom is spacious as well. The bed is comfortable, but the pillows are too soft, and could not sleep well due to this. The breakfast restaurant is beautiful, with lots of variety choices. However the coffee is not so good, made with machines. The staff are friendly and helpful. I used the sauna and steam room, they are very good. Overall, it's a very nice hotel, I will come back again in my next trip to Guangzhou.

The pillows....too soft. Also the coffees at the breakfast, they are not brew but made by machines. They don't cook egg omelets, scramble eggs,..... everything is pre-cooked and put on the trays, which is surprised, as I have been to many 5 star hotels, they all provide this service - cook fresh.

The location was excellent and very easy to access the subway, railway station, restaurants and shopping. We enjoyed the good sized room which was very comfortable. Breakfast was generally good with plenty of choices to cater to different tastes. Besides our overall good and positive experience, I would like to highlight the exceptional service we enjoyed from the concierge and in particular from Charles. Knowing we could barely understand and communicate in Chinese, he assisted with the planning of the day's activities by helping us book or make our way to places of interest. He had certainly helped to make our stay a memorable experience.

Great location, and spacious rooms. Rooms were also clean and provided enough amenities. Spa was very good way to end the day or to relax after some sightseeing before dinner. Concierge was able to help receive a package for me. Mall is connected to the hotel, with a supermarket downstairs.

Spa bathrooms could have done with swimwear drying spinners and bags to hold the wet garments. Swimming pool is outdoors so beware of the wind. The shallow pool is just a bit too shallow for leisure family swim. It’s also a bit of a walk out from the bathrooms to the pool.

We really enjoyed our short stay at the Sheraton. The hotel had a grand feel about it as soon as you walked into the lobby. The staff were very pleasant and helpful, most spoke good English which was a plus. The rooms were very nice and a good size, the facilities were good and the breakfast also had a variety of different options. The hotel is very well located for the metro and is attached to a shopping mall with plenty of food options around the area.

The outdoor swimming pool temperature could have been set slightly warmer for the winter months. The pool man advised that it was set to 28 degrees which wasn’t uncomfortable, however it would have been a little more pleasant if a little warmer.

Location, clean, friendly staff

NA

Located in Tianhe district...if you want luxury at reasonable price then this is a place to be.The rooms are enormous. About 25minutes drive to the markets like leather market..beauty exchange,yiwu etc..costing around 17-24 yuan with Didi

Repetitive menu for both buffet breakfast and dinner....Stayed 8 days and it was almost the same every day...Good variety though

Location was convenient, many convenience stores, shops and places around. Easily accessible. Room was spacious and clean. Feels recently renovated. Fully equipped gym. Enough space and machines.

Hotel has 6 elevators, but they are programmed as such that only one attends the call, instead of multiple being able to respond to separate calls. So if I'm in a high floor, I have to wait it to stop on all the lower floors it has been called at the same time. It would make it very tedious to come down sometimes. Shower heads could be improved in the rooms.

2nd time to Guangzhou and 2nd time staying with Sheraton. Always love Marriott group and Sheraton never disappoint. Love the size of the room and the location. Very accessible. Good variety of malls and eating places. The cleanliness and the comfortable beds make the whole trip nicer. Mum and I love the shampoo, conditioner the hotel used. Breakfast spread is great. Nothing to complain about. Concierge and reception crew are always friendly.

Fantastic location. The hotel is directly connected to one of the major shopping centres in Guangzhou. The rooms are large, comfortable and well designed. The club facilities are small but also comfortable and includes breakfast and food and alcohol in the evening.

The staff and service is polite but hit and miss. When we arrived the luggage attendant had no idea about the club check in and didn’t know how to get us up. We had two rooms and asked the concierge to take our luggage to separate rooms but they were all taken to the same room. Overall these things weren’t a problem and I would still highly recommend the hotel but they took the gloss off what was otherwise a great experience.