Super helpful staff that looked after us so well: thank you Sergio and Cat! There was a selection of fresh fruit, biscuits, coffee, and loose leaf teas available all the time for guests to enjoy. Also really appreciated the water cooler, so fresh sterilized water was always readily available. Breakfast was great, and the garden was dreamy. We really enjoyed having that space to relax in. Finally, the location was incredibly convenient, with many restaurants and shops a short walk away.

The room was slightly smaller than we expected.

It’s a nice small hotel with lots of character in a lovely neighborhood, and all the staff are amazing. The breakfast was delicious, and the coffee/tea station was open 24 hours, although you had to ask for the milk. The bedroom was a good size, with a couch downstairs to relax on after dinner, as well as a lovely courtyard. we definitely recommend staying at this boutique hotel.

excellent location close to Barrio Italia and convenient to walk to many other locations. the room was exceptionally clean and quiet. the staff was polite and helpful every day

there is nothing about this hotel to complain about

Great location, quiet but close to Barrio Italia with all its Nara and restaurants. Lovely breakfast. Staff very honest and helpful.

Small hotel with not many facilities obviously but lovely little garden

beautiful indoor and garden eating area

Good location. Helpful staff. Great breakfast

Shower took ages to heat up (solar heated). We had been informed but didn't expect it to take that long.

a peaceful oasis in Santiago, with a quiet garden, exceptional breakfast, and top class staff. walking distance to the metro and lots of restaurants and bars. comfortable bed. rooms with character.

nothing

Beautiful property, well kept, very clean and quiet. The owners are wonderful and professional with great recommendations to eat out.

nothing

Great breakfast, nice neighborhood, beautiful place, good service.

No AC in the bedroom, only ventilator. To hot to sleep comfortable in summer.

We went to Santiago on a quick 3 day trip, and wanted to stay in Providencia due to it's location. We wanted to avoid the big hotels, so decided to stay here instead, even though the price range was similar to the other hotels in the area. At first glance, it's a nice house-converted-boutique hotel in a very nice neighborhood, very close to a lot of parts of Santiago that one would usually visit. That's probably the best part about this place.The rooms were smaller than the pictures, but still nice. The bathroom however was tiny (and looking at their booking.com pictures, they don't have any pictures of their bathrooms).

1) Wifi didn't exist in our room, despite complaining, they didn't do anything about it. It's a small house with 4 rooms and yet, the the wifi didn't reach our room. As it was a semi-work trip, it was frustrating to not be able to log onto the net when chilling in the room 2) The heater made weird, banging noises at night. Since it was a bit cold, the heater would be turned on at night (automatically for the whole house), and around 1 am every night, our heater would start making weird clanging noises that wouldn't stop for at least an hour (felt longer as we were constantly being woken up by that). Again, we mentioned this to them, saying we aren't sleeping well due to this. They said they would address it, but the following night, the same thing happened. 3 sleepless nights. 3) However, the absolute worst thing was the customer service of the main day-shit front desk person. We never got his name, because he didn't have a name tag and never introduced himself to us. On our last day, because we hadn't slept well (due to the banging heater), we were late with our checkout, by 45 mins. At 12:40pm, he kept calling us telling us 'to get out of the room immediately'. When we told him we hadn't slept for 3 days, just give us another 15-20 mins to get our stuff together, all he said 'you need to leave right now'. No apology, no modicum of hospitality. Furthermore, when we went downstairs, he said 'please, the key'. I refused to give it to him, so that he would listen to our feedback, which he clearly didn't care about at all, rolling his eyes and looking away. When we told him that at the very least, he could have given us a later check out, since check in is at 2pm, he said 'no, these are the policies of the "hotel" and guests cannot dictate when they want to leave, they must just follow the rules'. Then he just got up and opened the door of the hotel!