Nice and warm room. Quite big room.

The bath could be cleaner. There was a lot of hair on the towels, bedding and linen.

The location was great, the rooms were quite large and comfortable, the water pressure was great, the beds were comfortable. We got a complimentary bottle of water each day. The staff members were nice and helpful, especially the guy that worked nights.

We booked two double rooms and one of us stayed in each room. My room was not cleaned at all until the day before I left, they only replaced towel and added toilet papers and even then it was only one a day, I had to ask for more. The toiletries that were used were mot replace until the day before I left. My sister's room was not cleaned at all and on the day before we left she didn't even get new roles of toilet paper although there weren't any in the room. The blankets were single and very small, when I asked for a bigger one they said that that's the only blankets they had. It feels like with really minor improvements it can become a close to perfect hotel.

Location a short stroll from the main tourist area, many places to eat within a 10-15 minute dander. 'Safe area' to walk in but one must always watch their step (more so in the dark) as the pavements were full of trip hazards with broken paving, etc - not the fault of hotel but of local municipality. Staff welcoming, helpful and informative about the area. The room we booked had a seperate sitting area, which was most welcome as extra space. Fridge in room with minibar if you wanted it (chargeable). Complementary Kettle, tea, coffee, water in room available daily. Self-service breakfast was a good selection of cereals, fruit, breads, meats, cheeses, drinks, more than adequate to set you up for the day. Overall good value for money

A socket came out of the wall - just ignored it, it's the Balkans! Central air conditioning still on 'winter mode' so no cool air in room (one of our days it was 25C). Hotel did apologise for this at start of our stay and recommend we keep window open. Did this, and not disturbed too much by city noise but gave a few blood suckers (muzzies) a chance to invade the room at night. Nothing else negative.

Comfortable and clean, staff were welcoming and professional, housekeeping service was really quick and efficient. The breakfast was excellent, a buffet with Bulgarian and Western options, all great quality Perfect location as well, centrally located and close to public transport - but also peaceful and quiet, thanks to being located on a small backstreet with little traffic

The AC in my room seemed very weak - not a problem during my stay as I could just open the window at night, but I might have second thoughts about staying here during summer

Location is perfect. It is very close to the city centre, but in a much quieter location, perfect for resting. Breakfast is diverse and with fresh bakes, eggs and etcs. The room has a good space and a mini bar. I booked also one parking spot (must be booked after the confirmation of the room), and it was great to not think about where to park the car.

The only complain would be the temperature inside the room. It is very hot and get a bit uncomfortbale to sleep. I needed to remove the blanket from the cover, and sleep only with the cover (naked). I know that is hard to set a temperature that would pleased everybody, but if it is hot, at least give the option of having regular sheets instead of the blanket. I would give a better rating, but this impacted significantly the resting part.

**Hotel Sofia Palace Review** I recently had the pleasure of staying at Hotel Sofia Palace, and I can't recommend it enough! From the moment I arrived, the service was exceptional. The staff were friendly, attentive, and went above and beyond to ensure my comfort throughout my stay. One of the highlights was the breakfast. Every morning, I was treated to a delicious spread of options. Fresh fruits, pastries, and a variety of hot dishes made for a great start to the day. The location of the hotel is fantastic, situated in a vibrant area that allowed easy access to local attractions, restaurants, and shopping. Everything I wanted to explore was just a short walk away, making it a perfect choice for both leisure and business travelers. As for sanitary conditions, I was thoroughly impressed. The hotel maintained a high standard of cleanliness, and my room was impeccably tidy. It gave me peace of mind knowing that health and safety protocols were prioritized. Another bonus was the parking facility. It provided a secure and convenient option for those traveling by car. Overall, my experience at Hotel Sofia Palace was wonderful, and I would gladly return on my next visit!

I selected this hotel for one night stay because of its location and reasonable price. The staff at the reception was excellent, very helpful and resposible. The equiment and furniture in the room was rather outdated and weared out, but for that price and for short stay is was acceptable. No slippers in the room, as declared, you have to ask reception staff. Breakfast was good and I enjoyed it. Overall - "good but not great", but still perfectly worth it if you are tight on budget.

What make me laught was the "safety deposit box" that could hardly fit a larger wallet and a passport, nothing else (see photo). Moreover, it is firmly attached to the wardrobe floor which is completely, let's say, "unclever" as it makes it totally inaccessible and unusable, unless you are an experienced soldier used to crawling on the ground.

Comfortable rooms with friendly, helpful staff, good shower and exceptionally quiet for a city centre location in a cul-de-sac and good value. The lobby cat was a big plus for me. Spa was apparently pleasant, my colleague told me.

The name is misleading. This is a small, modest hotel with a small windowless breakfast room and no dining room.

As usual great service from the staff on the reception. Amazing location, and even though is in the city centre it’s based on very quite street. It has great view towards the Vitosha mountain and city trams which my son loves and if you pay few more pounds you can book an apartment and or 2 rooms with king sofa bed making it ideal for families or parties for more than 2 people for very reasonable price for European city. Great value for money. This is probably the 6th time we are staying there and we have never been disappointed. Thank you and keep the bar high as usual.

The staff were great and helpful. I didn't have any breakfast so I cannot rate on that at all. The hotel is in a quiet spot with easy access to the main shopping area and the metro (only a 7 min walk).

Even though I had switched off the heating, the room was always warm! I opened the window for awhile to get some cool air before I went to bed. Though the cleaners did a good job, overall the furniture and fittings are quite old, especially the shower cubicle.