This has been my third time staying at this hotel because I enjoy the location and the staff is friendly and helpful. Milton let me use his iFood app so I could order some food because I don’t have a CPF.

At breakfast I wish they would pay attention and do a better job at replacing things that run out instead of having people wait for things to be replaced like cups, silverware, napkins, etc. Also sometimes the scrambled eggs are cold.

Room kept neat and clean at all times Overall, Personnel very profissional and they really know how to do their job. Room ladies they polite and friendly, in particular, Ms. Miliane. Mr. Guilherme at the Restaurant, a well mannered gentleman. That was such a tender welcoming and farewell.

Have more clothing irons available for guests so they don't have to wait long to use them.

Great hotel - so clean and comfortable. The only reason I've not given it 10 out of 10 is the ferocious aircon - our room was arctic when we arrived and I was a bit too chilly despite turning it off for the night. Also the swimming pool.is the size of a bathtub Haha! And heated - so hard to cool off. Otherwise the staff are lovely, they give you a very good breakfast and the place is spotlessly clean.

Very good breakfast and friendly staff.

The fridge was not working, but it was quickly fixed. I was traveling on the next day and had a bus to catch early in the morning. The breakfast was made available about 20 minutes late. I had to quickly eat so that I wouldn't miss the bus.

Nice infrastructure

It was not the hotel’s full fault, but there was a major black out in São Paulo, and the generator at hotel didn’t seem to work 100%. The apartment hall was extremely dark and no emergency light neer or in the rooms. Room 409. Another problem was during breakfast, the coffe and milk container would only be enough for a few guests at a time, due to the small sized recepient, taking a while to be replaced. For a four star hotel that is not acceptable.

I loved the location, quiet, safe, busy but not overly busy.

The room wasnt entirely clean, look under the bed, mouldy in the shower.

Friendly staff, clean room, nice location

There was no electric kettle with selection of tea and instant coffee, no clothes iron in the room and no complimentary water as well, which should be the basics of a hotel of this standard.

Breakfast was awesome and the service started very early in the morning, perfect for our need.

Room temperature at arrival. Suggest switching on the air conditioning before passengers arrival.

Staff friendly and polite

I had an accident where I hurt my nose and the staff couldn't have been more helpful. Was so impressed by the service they are a delight the rooms were sparkling clean and everything was so comfortable. A joy to be there.