The place is located in a very beautiful, calm beach spot. Nature is amazing all around. The hotel is big and you don't feel like there's as many people as their capacity. The pool is very big with different depths and areas to attend to all different types of guests. The lounge before the beach is great to chill. Bedroom is spacious and comfortable and varanda also. We really liked the drinks variety available all day long. Water, coconut water, all sorts of beer, juices, etc. The lunch and dinner included are ok. There's room for improvement, though. Kid's club was great for my 8yro. The night entertainment after dinner is very nice also for the small children. There's a convenience store inside that covers a lot in case you forget something and some other shops. All the employers were very helpful and nice!

There's a lot of special snacks during the day however is very badly informed when and where. So we missed a lot of the BBQ shrimps, acarajé and small stuff to find out only on our last day. Lunch and dinner for full board is ok but not great. The only thing is we have a milk allergic in the family, and there are very limited options of food (apart from natural fruit). The room is big. However, the bathroom is a big small. The pool is awesome, but we actually thought it was heated because during the day (February), it was boiling! It is almost impossible to go in between 10-16 because of the water temperature (too hot). After 16 it feels great. Balcony had no furniture to sit on and enjoy.

Amazing pool, very big and clean. Good selection of food for breakfast, lunch and dinner. Nice cold drink Ms available all day long. The afternoon tea was also great. The property was well kept and the nature around is amazing.

Most staff is not very friendly. I found a cockroach in the Roos twice. a lot of mosquitoes as well. A lack of options for excursions, there are taxis available but they are not tour guides.

Excelent location, staff was good too. Swimming pool is superb. Excelent place to travel with babies. Food was ok for an all inclusive hotel. Many activities for children. Baby siter service an much more. I got a room upgrade which was incredible.

Cleanliness could be better. I really expected more from the restaurants considering a 5* hotel. If you stay more than 3 days you will have a dinner in an à la carte restaurant. However, the desert of the à la carte restaurant is the same found in the regular buffet restaurant (Pastel de Belém). This is just an example. Please fix these issues because it gives a bad impression for the customers.

The friendliness and accommodating attitude of all employees. The activities and infrastructure of the property.

The themed restaurants, especially the Portuguese one. The food was not good at all and I didn’t really like that they use the same space as the pool restaurant. The Mediterranean one was great!

Beautiful resort with all the facilities needed to have a great break.

I thought there would be more staff that spoke English. I would have learnt more portuguese if I had known otherwise.

Organization

Staff do not speak english at all and tried to avoid us since we speak english.

Principalmente da parte infantil

Da ausência do caruru no acarajé

EXCELLENT. RESTAURANTS ARE AMAZING

CLEAN ROOM. FOOD… EXCELLENT SAFETY

the hospitality and food

the Gym have a lot of broken equipments. it could be better managed.

The staff was the highlight of our trip. Service was 120% fantastic.

The a la carte restaurant. Cervejaria Portuguesa all the members of our group had their steak on their bitoques overcook at a charcoal texture. What a waste. The Mediterranean restaurant has an amazing service but they should reduce de size of their portions to reduce expensive ingredients waste.