We had a pleasant apartment with an attractive design. I was pleased to be provided with a blanket as a doona was too hot for the current weather.

We would have appreciated a top sheet, however. We had to extract the doona from its cover and use that as a top sheet. And I do not believe in wasting energy using air conditioning just so we could have a warm doona on our bed. The apartments are not well soundproofed, unfortunately. We were woken several times by other guests coming and going and slamming doors late at night. There was also a lot of noise from outside where some person on the street was screaming angrily most of the night.

Excellent facilities, easy parking, clean and spacious room. There was a miscommunication when checking in which frustrated me a bit but honestly the way they followed up this issue and rectified was a class act! Other establishments should take a lead out the Skye Apartment’s book in how to deal with issues to ensure customer satisfaction. I could not fault how they handled the situation and I want to especially acknowledge Jessica A. one of the front office managers for her dedication and empathy. Her actions have made what was potentially a disastrous stay into a really happy and positive one! Thank you, Jessica!

This was a wonderful place to stay. After struggling to find last minute accommodation in Sydney city, a colleague recommended we stay in Parramatta. It was so easy to get to the hotel from airport! Just take a train to central station, and then out to Parramatta. The hotel is super close to the railway station, which is connected to Westfield mall. Getting into town was a breeze too, with a direct train. Super easy as you can just tap payWave on entry and exit of the station. The hotel itself was beautiful. The rooms were super nice, pool was gorgeous and great staff. We were lucky enough that our room was ready early so were able to check in and relax after flying in. We were also able to leave our bags at the front desk while we explored on our last day. Great facilities, great location and beautiful rooms.

Nothing, all positive

From the moment we arrived we were greeted by a Rose at reception it felt like we had known each other forever. She was friendly and exceptionally helpful. Once we settled in we asked Rose a few questions about how to get to a few destinations on foot, Rose gave clear directions. The cleaning staff took their time to ensure we were in the lifts before them and thanked us they all had smiles on their faces and ensure our experience was a delight. All happy to be at work. The room was clean, wonderful views overlooking the pool, comfortable bed with a nice clean bathroom and great tap pressure.

Nothing everything was lovely

The location was great. Less than a 3 minute walk to Parramatta Westfield and train station. An Ezy mart right next to the hotel. Loved the pool and spa as well, and also the gym.Staff were lovely, especially Rose, who helped us book in our luggage early.She's very polite and has great customer service. Having our bags in our room when we arrived for check-in time was an added bonus.Cafe right below the Hotel as well called The Shed. Loved the king-size bed.It was so comfortable. Very nice and quiet as well in our apartment facing the pool area.

As it was a bit cooler when we visited the air conditioner was a bit cold and the only way we could turn it down was by putting the temperature up but then it became too hot,so we just used the extra blankets provided.

the room was comfortable and clean. had to walk about 15-20 minutes to get to restaurants and ferry. Pool was lovely. staff were friendly and helpful.

couldn't get into the door to the pool and had to go to reception to find out access was thru the gym! Didn't know how to work the spa (no instructions). the dimmer light switch was confusing in the room and not sure how it worked for first whole day. shower didn't drain well. bathroom lock broken. Felt unsafe walking to restaurants and ferry. Car parks were extremely small and had to squeeze out of car.

The atmosphere was divine. Definitely a lavish hotel. Great for money. Beautiful pool, spa, gym and sauna areas. We loved the idea of a cocktail bar on the top floor. Everything was so clean and the staff are all lovely and accommodating. The hotel was so close to everything, including the train station! 10/10 experience.

Roach type bugs outside near the pool area. I had one on my towel when I picked it up and nearly fell into the pool to avoid it. It's not necessarily something you can 100% control (bugs should be outside if they're to be anywhere). The weather was extra muggy, which I'm sure they loved! But, definitely be mindful of the crawlies when picking up your belongings, or you'll be back in for a swim.

We enjoyed our stay but the parking was disgusting I tried to pre arrange parking in advance but was told there was no need to do so so I left it when we arrived it was chaos the height of my car just stranded but I was was told it would be to big after being directed to the park I was then trapped at the boom gate with 6 angry cars behind me and I was not able to reverse out due to the bottle neck of cars behind me staff and there inability to help and lack of support made things difficult. Room were clean tidy and comfortable

With a 2 bedroom suite, including a kitchen with a full size fridge, our overnight stay was perfect. It felt like it had been recently refurbished, it was that clean. The location was also ideal, close to Qudos Bank Stadium and Parramatta Park. Undercover parking was the tipping point of excellence. Rate was very reasonable through booking.com. Will come back without any hesitation.

We came and went a number of times during our stay, requiring us to call and let the front desk know we were leaving so they could lock/unlock our carpark space. This felt like an inconvenience to us and the front desk staff. A better tech solution could reduce this issue - e.g. rego plate detectors in each car space signalling the locks to fold down.

We are repeat customers and would stay at this hotel again, the staff were professional and friendly and the standard of the hotel met our expectations. Loved the tea and bathroom toiletry range. We needed a late checkout on this occasion and it was available for us. Reception also kept our bags for us, making this trip easy. I used the sauna and gym. The equipment was clean and in great condition. It is close to cafes, restaurants, and most importantly, the shopping centre. The attention to detail makes this hotel such a pleasant place to stay.

The bathroom could do with an under sink shelving or some bench space to put toiletry/ make up bag, otherwise was VERY clean.